Refund policy

Return & Refund Policy

Last Updated: October 11, 2026

At LuxeMundo, your satisfaction is important to us. We are committed to providing a transparent, reliable, and convenient shopping experience. Please review our return and refund policy before making a purchase.

1. 30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To qualify for a return, items must be unworn, unused, and in their original condition, with all original tags, labels, accessories, and packaging included. You must provide your order number, receipt, or proof of purchase.

Products must not show signs of washing, alteration, damage caused by misuse, or excessive handling. Items that do not meet these requirements may be ineligible for change-of-mind returns. This does not affect your rights concerning defective or incorrectly described products.

2. How to Request a Return

To initiate a return, please contact our customer support team at support@luxemundo.com or visit https://luxemundo.com/pages/contact.

Please include your full name, order number, product name, and reason for the return. If the product arrived damaged, defective, or incorrect, please include clear photographs.

Once your request has been reviewed and approved, we will provide return authorization and detailed shipping instructions.

Important: Please do not send products back without receiving the correct return instructions.

3. Return Address & Instructions

LuxeMundo works with multiple suppliers and fulfillment partners. Therefore, return addresses may vary depending on the product and supplier.

To obtain the correct return address, please contact support@luxemundo.com
.

Once your return is approved, our customer support team will provide the designated return address, shipping instructions, applicable return shipping charges, and return authorization details.

Please do not return products to the sender's address printed on the original package unless specifically authorized by LuxeMundo.

Returns sent to an incorrect or unauthorized destination may experience delays or be refused, subject to applicable consumer protection laws.

4. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

For damaged, defective, or incorrect items, LuxeMundo will arrange an appropriate resolution and cover reasonable authorized return shipping costs when a return is required.

For change-of-mind returns, incorrect size selections, or personal preferences, customers are responsible for return shipping costs unless otherwise stated or required by law.

Original shipping charges are generally non-refundable for voluntary returns, except where required by law or expressly stated otherwise.

We recommend using a trackable shipping service and keeping proof of shipment until your return is completed.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@luxemundo.com.

Please provide your order number and photographs showing the issue.

Our team will review your request and arrange an appropriate solution, which may include a replacement, return, or refund.

Your applicable consumer rights remain unaffected.

6. Exceptions & Non-Returnable Items

Certain products may not qualify for standard change-of-mind returns due to hygiene, safety, customization, or product condition.

These may include opened or used skincare products, cosmetics, perfumes, fragrances, personal grooming products, personalized items, gift cards, and products clearly marked as Final Sale, where permitted by law.

For dresses, suits, shirts, footwear, handbags, jewelry, and watches, returns are generally accepted when the items meet our standard 30-day return requirements.

Discounted products remain eligible for returns unless clearly marked as Final Sale before purchase.

These restrictions do not affect statutory rights concerning damaged, defective, misdescribed, or incorrectly supplied items.

7. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team.

The fastest way to obtain another item is generally to request a return for your original purchase and, once approved, place a new order for your preferred product.

Exchanges are subject to product availability.

8. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method, normally within 10 business days, subject to applicable legal requirements.

Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact support@luxemundo.com.

Refunds required by applicable law will be processed within the legally prescribed timeframe.

9. Order Cancellations & Modifications

If you need to cancel or change an order, please contact us as soon as possible after placing your order.

We will attempt to accommodate your request. However, because orders may be processed by independent fulfillment partners, changes or cancellations may not be possible once processing or shipping has begun.

If your order has already shipped, you may request a return according to this policy. Applicable statutory cancellation rights remain unaffected.

10. Lost or Missing Packages

If your order has not arrived within the estimated delivery period, please contact support@luxemundo.com with your order number.

We will investigate the shipment with the relevant delivery provider or fulfillment partner.

If a package is confirmed lost before successful delivery, we will arrange an appropriate replacement or refund, consistent with applicable law.

11. Multiple Products & Separate Shipments

LuxeMundo works with multiple fulfillment partners, which means products from the same order may arrive in separate packages and on different delivery dates.

Different products may also require separate return shipments to different approved addresses.

If you wish to return multiple items, please contact our customer support team first. We will provide the appropriate instructions for each product.

12. International Returns

LuxeMundo currently focuses on customers in the United States.

If international shipping is available for an order, return procedures and shipping charges may vary depending on the destination and supplier.

Customers must contact us before shipping an international return.

Any applicable customs duties, import taxes, and shipping costs will be handled according to the terms disclosed at checkout and applicable law.

13. European Union – 14-Day Right of Withdrawal

For eligible purchases delivered to consumers in the European Union, applicable consumer protection laws generally provide a 14-day statutory right of withdrawal without requiring a reason.

This right is separate from our standard 30-day return policy.

Certain exceptions may apply, including customized products and qualifying sealed hygiene items that have been unsealed.

Where statutory withdrawal rights apply, legal requirements concerning refunds, return conditions, costs, and deadlines will take precedence over conflicting provisions in this policy.

14. Contact LuxeMundo

For questions regarding returns, exchanges, refunds, damaged items, or order cancellations, please contact our customer support team.

LuxeMundo Customer Support

Email: support@luxemundo.com

Website: https://luxemundo.com/

Contact Page: https://luxemundo.com/pages/contact

We are committed to providing a convenient and satisfying shopping experience.

LuxeMundo — Your World of Style & Elegance.